Every doctor has a desired care pathway in mind for each patient, however there is no smart way to support the execution of those care pathways. Based on research results, patients that followed their pathways are more likely to achieve the desired outcomes than those that resorted to usual cares. Currently, clinics from San Francisco General Hospital to Singapore have devised creative methods such as 3 x 5 cards, and post-it stickers and notes. Care teams constantly perform chart reviews in order to put data from the EMRs and other sources (e.g. referrals, claims, DME vendors) into the context of each patient's care. We need an intelligent way to automatically ingest and digest such data and then proactively guide care delivery in care pathways.
Benefits of active intelligent pathways
We can leverage IT to keep track of the patients, activating pathways from their passive stages: the guidelines in medical literatures, and workflows in clinicians' minds. Computers are better than all of us in multitasking, and it’s much cheaper to deploy computers than to hire another clinician – throwing people at the problem doesn’t make it go away, it barely and inefficiently handles the current situation.
Imagine that the activated pathways can be created easily by a clinician via simple drag-and-drops. The pathways can also be customized for each patient on the fly. Once a patient's pathway is activated, it will constantly collect data at the back end, coordinating care-team efforts and helping to inform the care-team's decisions about possible courses of action.
Now each day the clinicians can focus on completing bite-size tasks generated by the pathways, which are responsible for guiding their efforts toward - for example - patient safety, achieving expected outcomes, and patient and staff satisfaction.
We need active intelligent pathways to remain competitive
Within a competitive environment (healthcare reform), the fine touches show that you’re on top of your patients' goal, which helps to deliver satisfaction and ultimately better care.
Healthcare organizations are not immune to competition; are you ready for the more educated patients who are demanding more today?