Our Commitment to Your Privacy
Your health information is deeply personal. We ensure that all Protected Health Information (PHI) is collected, stored, and shared only in ways that are:
Secure
Protected by industry-leading encryption, access controls, and continuous monitoring at every layer of our infrastructure.
Confidential
Accessible only to authorized individuals with a clear, documented need to know — based on role and necessity.
Purpose-Driven
Used strictly for care, operations, or authorized purposes — never treated as a commodity or shared without a valid reason.
We never treat your data as just information — it represents your wellbeing, and we handle it with the respect it deserves.
How We Protect Your Information
LucidAct Health follows strict administrative, technical, and physical safeguards as required under HIPAA:
Administrative Safeguards
- Clearly defined privacy and security policies
- Regular risk assessments and staff training
- Controlled access based on role and necessity
Technical Safeguards
- Encrypted data transmission and storage
- Secure user authentication and access controls
- Continuous system monitoring and threat detection
Physical Safeguards
- Restricted access to systems and infrastructure
- Secure handling of devices and data storage environments
Business Associate Agreements (BAAs)
We work only with trusted partners who share our commitment to protecting your data. All third-party vendors who may access PHI are required to sign Business Associate Agreements (BAAs), ensuring they meet HIPAA compliance standards before any data is shared.
Every partner in our ecosystem is held to the same high standards of privacy and security that we hold ourselves.
Your Rights Under HIPAA
You are always in control of your health information. We're here to make exercising these rights simple and accessible.
Access & Review
Access and review your Protected Health Information
Corrections
Request corrections or updates to your records
Disclosure Record
Receive a record of all PHI disclosures made
Restrictions
Request restrictions on how your data is used
Confidential Comms
Request confidential communications about your care
Ongoing Commitment
Healthcare — and technology — continue to evolve. So do we. We regularly review and update our systems and practices to ensure ongoing HIPAA compliance, safeguarding your information at every step of your care journey.